Our Advice and Referral line team offer a single point of access for all enquiries, services and referrals for both healthcare professionals and members of our community. Last year the team received and managed more than 28,000 calls.*

Here we catch up with Palliative Care Coordinator, Becky

How long have you worked at Compton…

I have worked at Compton for almost three years. Firstly in our Rapid Response team as a Palliative Care Assistant and then I moved into our Advice and Referral Line team.

Tell us what an average day looks like (if there is such a thing!)

Every day is different in the Advice and Referral Line team.  Our team is a single point of access for all enquiries, services and referrals and we’re here to answer calls, queries and questions 7 days a week, 365 days a year.

There is a huge variety of queries that come in every day, one call could be from a patient with a query about an appointment, the next could be an enquiry about our services and the next could be from a relative calling about a loved one.

Describe your role in 40 words…

Our team are here to answer all incoming clinical calls whether it’s from a patient, a member of the community or a healthcare professional.

We receive and triage all incoming referrals and those patients who have been referred internally between our services. We also allocate night support for palliative patients in the community, allocate our bank support colleagues and manage a busy inbox.

What’s your favourite part of your job…

Knowing that I am making a difference and helping patients and their families to feel supported, and reassuring them that we are here for them when they need us most.

A moment to remember….

I’m always proud to reflect on how many patients we have supported and the role I have played in that.  No matter what the call or the query, it feels good knowing that our team has helped somebody.

 

*28,225 calls were received and managed through our Advice and Referral Line (2024/25)