Frequently Asked Questions

Help & Advice

We have put together a few frequently asked questions which may help answer some of your questions. However, if you have any further questions, please call us.

Who can use Compton Care services?

Our specialist palliative care and bereavement support services are available to patients aged 18 or over and their families living in Wolverhampton, parts of the Black Country (Walsall, Sandwell and Dudley), South Staffordshire and east Shropshire. We help people with life limiting illnesses, which include cancer, neurological, respiratory, cardiac and renal conditions and provide support to their loved ones.

To find out more about what help and support is available, please contact our Advice and Referral Line, open 24 hours a day, seven days a week, on 01902 774570 or make a referral.

To see our full range of services, please click here.

Do you have to pay for Compton Care’s services?

No! As well as delivering high quality essential clinical care, Compton offers a wide range of enhanced care services including psychological therapies, social care, respite and complementary therapies which exist to support patients and families through every aspect of their palliative care journey and beyond.

All services are delivered free of charge to patients diagnosed with a life limiting condition. There is no charge for patients or their loved ones to use our services.

It costs over £10million to run our clinical and support services annually – of which 60% is funded through local community support. Find out more about how you can help here.

When can specialist palliative care start?

Our highly skilled, specialist teams provide care and support to patients who have been diagnosed and are living with a terminal illness and supporting their loved ones.

Palliative care supports people at the point their illness is diagnosed to the end of their life, however long that may be. Some patients can receive support from Compton for many years, taking a break if their symptoms are stable. We look after medical, emotional, social, practical, psychological and spiritual needs, with support tailored for every individual patient in line with their wishes, either in the place they call home or in our purpose-built facilities.

Our care and support also extends to those close to a patient, as well as into the bereavement period after a patient has died.

Please talk to us today to find out how we can help. Our Advice & Referral Line is open 24 hours a day, seven days a week – 01902 774570.


Where does Compton Care’s palliative and end of life care take place?

We ensure that local people living with or caring for someone with a palliative diagnosis has access to the care and support they need at the right place and the right time.

Our care is delivered at our purpose-built facilities or at the place you call home, and is tailored to individual needs, helping patients and their loved ones to feel safe and supported.

Contact our Advice & Referral Line for further information or make a referral here.

How do I get referred to Compton Care?

We accept self-referrals from patients with life limiting conditions living within our catchment area, along with healthcare professional referrals to our services through our website. Please visit our Referral page for more information.

We aim to respond to people within 48 hours. If you feel that your referral is urgent then please contact our Advice and Referral Line – available 24 hours a day, seven days a week – on 01902 774570.

Will Compton Care offer support to my loved ones?

Yes, we’re here to help every step of the way. As a key provider of specialist palliative care and bereavement support, we aim to help people and their loved ones with:

  • the physical – helping patients deal with the physical changes brought about by their illness helping with symptom control and pain management.
  • the practical – supporting families to manage practical aspects including finances, housing, legal matters and making future care plans.
  • the emotional and spiritual – providing a safe space for patients’ families to express their thoughts, feelings and emotions throughout the duration of a person’s illness and after death.

We offer expert advice and support on how to talk to children and teenagers when a loved one has been diagnosed with a life limiting illness.

Our bereavement care is available for anyone whose loved one has received support from Compton Care.

To find out what help and support is available, please contact our Advice and Referral Line, open 24 hours a day, seven days a week, on 01902 774570.

Support us

Your support means we can be there for those who need it most

Are you able to join a Compton Care event, volunteer in one of our Compton Care shops or play our Lottery? Without your continued support, it wouldn’t be possible for us to provide our services, free of charge, to our patients and their loved ones.