Privacy Policy

At Compton Care, we are committed to protecting and respecting your privacy. This policy is written in accordance with the Data Protection Act 1998.

For the purpose of the Data Protection Act 1998, the data controller is Compton Care, of 4 Compton Road West, Wolverhampton, WV3 9DH.

This policy, together with our terms and conditions, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data, and how we will treat it.

If you have any queries about this policy, please contact the PR team at Compton Care, 4 Compton Road West, Wolverhampton, WV3 9DH, or by emailing marketing@comptoncare.org.uk.

Why we collect information from you

We collect information from you so that we can personalise your use of our website, assist your use of the site, and improve the site generally. We may also arrange for you to be sent information about related products and services from us, and carefully selected third parties.

Information we may collect from you

We collect the following information from you when you make a donation, submit an online form or otherwise give us your personal information:

  • Information that you provide by filling in forms on the website, this includes subscribing to our service, postal material, or requesting further services
  • If you contact us, we may keep this on record
  • We may ask you to complete surveys that we use for research purposes, although you’re not obliged to respond to them
  • Details of transactions that you carry out the throughout this website, traffic data, location data, weblogs, other communication data, whether it is required for our own building purposes or otherwise and the resources that you access.
  • To give you the information you’ve requested
  • To inform you about our fundraising activities
  • To ensure that content from this website is presented in the most effective manner for you and for your computer or device
  • To provide you with information, products or services that you request from us, or which we feel may interest you, where you have consented to be contacted for such purposes
  • To carry out our obligations arising from any contracts entered into between you and us
  • To allow you to participate in interactive features of our service, when you choose to do so
  • To notify you about changes to our service

Where we store your personal data

Compton is committed to ensuring the security of your information. We have strict, physical, electronic and managerial procedures in place to secure and store your personal information.

All of the information that you provide to us is stored on our secure servers. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password which enables you to access certain parts of this website, you are responsible for keeping this password confidential. We ask you not to share your passwords with anyone else.

Whilst we do our upmost to protect your personal data, unfortunately the transmission of information via the internet is not completely secures, and so we cannot guarantee the security of your data transmitted to this website. Any transmission is at your own risk.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of information

We will use any information held about you in the following ways:

  • To give you the information you’ve requested
  • To inform you about our fundraising activities
  • To ensure that content from this website is presented in the most effective manner for you and for your computer or device
  • To provide you with information, products or services that you request from us, or which we feel may interest you, where you have consented to be contacted for such purposes
  • To carry out our obligations arising from any contracts entered into between you and us
  • To allow you to participate in interactive features of our service, when you choose to do so
  • To notify you about changes to our service

Disclosure of your information

Your personal information is not shared with any third parties, however, we may disclose this information to a third party if it provides a service to Compton Care, such as our lottery or Retail Gift Aid.

We have secure agreements in place with any such service provider to protect your data.

Occasions may arise when we have a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to reinforce or apply our terms and conditions, other agreements, or to protect the rights, property, or safety of Compton Care, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to know what information is being held about you. You can ask us about this by contacting our Head of Quality and Compliance at Compton Care, 4 Compton Road West, Wolverhampton WV3 9DH, or by emailing admin@compton-hospice.org.uk.

You have the right to ask us not to process your personal data and can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at the above address, or by calling 0845 2255 497.

Please keep your information up to date by letting us know at the above address if the information we hold is incomplete or incorrect.

This website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page, please ensure that you check back.

Contact

We welcome any feedback that you may have regarding this privacy policy. All questions and comments should be addressed to The Head of Quality and Compliance, Compton Care, 4 Compton Road West, Wolverhampton, WV3 9DH, or emailed to admin@compton-hospice.org.uk.

Want to speak to Compton in person, call us 0300 323 0250