Patients and families are at the centre of everything staff do at Compton Care according to a glowing inspection report from the country’s health and social care regulator.
We were recently rated ‘Good’ in terms of safety, effectiveness, care, and leadership of its services and outstanding for our responsiveness by the Care Quality Commission (CQC).
The report praised our staff for providing exceptional care and compassion, ensuring patients privacy and dignity was maintained at all times, with inspectors reporting multiple examples of positive feedback from patients and their families.
Heidi Smoult, Deputy Chief Inspector of Hospitals, said in the report: “Throughout our inspection and without exception we observed patients and families were at the centre of everything staff did.
“Patients and their loved ones told us staff were caring, responsive to their needs and provided high quality care. The service and its staff had a strong patient-centred culture. Staff were motivated and inspired to offer care with kindness and compassion.”
Inspectors visited both our Compton Hall and Cedars site unannounced between 15th and 17th October 2019 and praised the responsiveness of Compton, rating it as outstanding in this area.
They said: “[Compton] had a proactive approach to understanding the needs and preferences of different groups of people and to delivering care in a way that met their needs, which was accessible and promoted equality. They proactively coordinated care with other services and providers.
“Patients could also access the specialist palliative care service when they needed it.”
Over the course of three days, inspectors visited our inpatient unit, lymphoedema, bereavement and community care services, the latter of which included accompanying community nurse specialists on six patient home visits and the rapid response hub.
The report added: “We visited patients (at home) who all told us the positive effect the community nurse specialists had to reduce their pain and improve their quality of life.
“We observed clinical nurse specialists went over and above the expected to ensure patients received appropriate clinical care and treatment.
“Staff within the inpatient unit and community nursing and clinical nurse specialist teams had close working relationships with the community nursing teams, care homes and acute palliative care teams. This ensured they worked together to provide integrated care to patients.”
Our Chief Executive Claire Marshall said: “The report marks the huge progress we’ve made over the last few of years, not only in achieving compliance right across the organisation and meeting national standards of evidence-based care, effective management and good governance. It also celebrates the great work we have done to develop our services and to be truly responsive to our patients needs and those of all our communities.
“This report is a wonderful celebration of the incredible care we provide for our patients and their families and the work everyone does across the organisation, in every department in order to make Compton Care extraordinary, every single day.”
The report also praised our leadership, the safety of our services, care and our approach to diversity.
It added: “Staff understood and respected the personal, cultural, social and religious needs of patients and how they may relate to care needs. The service respected the diverse nature of each individual and were responsive to the needs of the multi-cultural nature of their patient population.
“The service had recruited a South Asian community link worker to aid personalised and advance care planning for people in these groups from a South Asian community. The advanced care plan documents were to be translated into the five main South Asian languages.”
You can read a full copy of the CQC report here.