Lottery Administration and Customer Service Supervisor

Location: The Cedars

Status: Permanent

Salary: Up to £21,346

Closing Date: May 31, 2019 5:00 pm

An exciting opportunity has arisen for an Administration & Customer Service Supervisor in Compton Care’s Lottery Team to help drive forward ambitious plans to grow income enabling the delivery of Compton Care’s bold strategy and vision.

The role will oversee the administration and customer service of everything lottery, ensuring that our players, supporters and volunteers receive gold standard stewardship every step of way, being compliant with Gambling Commission and Fundraising legislation, plus GDPR.

The role will also play a huge part alongside not just the lottery team but across Income Generation, working together to achieve the growth needed to ensure that even more patients and their families are supported by extraordinary care and support.

Essential qualifications and experience:

  • Good standard of education (A level Maths & English or equivalent)
  • At least 2 years evidenced experience relevant to the role
  • At least 1-year proven experience managing people and performance management.
  • Proven experience of project management
  • Proven experience of working in a customer service environment in the charity or commercial sector
  • Excellent customer service skills, with the ability to show empathy, tact and diplomacy
  • Proven experience and knowledge of using a database, including experience of using the database as a tool for analytical and administration purposes.
  • IT Literate and MS Office proficient
  • Experience of delivering high quality work with minimum supervision
  • Experience of communicating clearly, with the ability to adapt communication styles for different groups
  • Experience of communicating clearly, with the ability to adapt communication styles for different groups


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Speak to Compton in person, call us on 0300 323 0250